Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a refund or exchange, you must return the item in its original packaging and provide a receipt of purchase. This can be a receipt that stems from an email, text, or billing statement from a credit card.
non-returnable items:
- Gift cards
- Downloadable software products
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.
Late or missing refunds
if it has been more than 7 business days and you have not received your refund yet, please contact us at info@chefmossea.com
Exchanges
If for any reason there is a problem with your order, we will offer a one-time exchange for another flavor. After that, no more exchanges unless you are willing to purchase another flavor.
Need help?
Contact us at info@chefmossea.com for any related questions to refunds and exchanges.
Please note if for any reason we feel that the exchange or refund is unreasonable, we have the right to reject service.